Privacy Policy

1. Introduction

Top Marks Learning provides online tuition and learning programs for students from KG to Class 12, including Top Marks Kids, Top Marks Junior, Top Marks Learning and other educational programs.

We respect the privacy of parents, students and visitors. This policy explains the types of information that may be collected when you contact us, use our website or enquire about our services.

2. Information We May Collect

When you contact Top Marks Learning or enquire about a program, we may receive information such as:

• Parent or guardian name
• Student name
• Phone number or WhatsApp number
• Student's class or grade
• School syllabus or board
• Subjects for which support is requested
• Learning requirements or academic concerns shared with us
• Preferred class timings
• Information provided through enquiry forms or messages

Please avoid sharing information that is not necessary for us to understand the student's learning requirements.

3. How We May Use Information

Information provided to Top Marks Learning may be used to:

• Respond to tuition and program enquiries
• Understand a student's learning requirements
• Recommend an appropriate learning option
• Arrange classes, teachers or schedules
• Communicate with parents or students about classes
• Provide progress-related or administrative updates
• Manage payments, attendance and learning records where applicable
• Improve our programs, website and services

4. WhatsApp & Direct Enquiries

Many enquiries to Top Marks Learning are handled through WhatsApp. When you choose to contact us through WhatsApp, information you send is also subject to WhatsApp's own terms and privacy practices.

We recommend sharing only the information required for us to understand your tuition or learning enquiry.

5. Website, Cookies & Analytics

Our website may use cookies or similar technologies for normal website functionality, performance measurement, security and analytics.

If advertising or analytics tools are used, those services may collect technical information such as browser type, device information, approximate location, pages visited and interactions with the website.

6. Third-Party Services

Top Marks Learning may use third-party services to support website hosting, communication, advertising, analytics, online classes or other business operations.

These services may process information according to their own privacy policies and terms.

7. Children & Student Information

As our educational services include children and school students, we encourage parents or guardians to handle enquiries and provide personal information for younger students.

Student information should be limited to what is reasonably necessary for educational, administrative and communication purposes.

8. Information Security

We take reasonable steps to handle information responsibly and to reduce the risk of unauthorised access, misuse or loss.

However, no internet-based communication or storage system can be guaranteed to be completely secure.

9. Data Retention

Information may be retained for as long as reasonably necessary for tuition administration, communication, payment records, academic support, legal obligations or legitimate business purposes.

Information that is no longer required may be deleted, anonymised or archived where appropriate.

10. Your Choices

Parents, guardians or users may contact Top Marks Learning regarding information previously provided to us.

Depending on the circumstances and applicable law, you may request that we review, correct or delete information that is no longer required.

11. External Links

Our website may contain links to external websites, social-media platforms or third-party services. Top Marks Learning is not responsible for the privacy practices of websites or services operated by third parties.

12. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time as our website, services or legal requirements change.

The latest version will be published on this page with the updated date.

13. Contact Top Marks Learning

For privacy-related questions or requests, you can contact Top Marks Learning through our main enquiry channel.